Tkbk's Privacy Policy — Your Information, Our Responsibility

Tkbk.click ("tkbk", "we", "us") operates an online betting and gaming platform for users in Bangladesh. This Privacy Policy ("Policy") explains how tkbk collects your personal information, the purposes for which it is used, and the measures in place to keep it secure.

This Privacy Policy applies to tkbk's website, mobile application, and all other digital services. By registering on our platform or using our services, you are considered to have read and agreed to this Privacy Policy.

Tkbk places the highest importance on user privacy. Our core commitment is to keep your data secure and use it only when necessary. If you believe this policy has been violated, you may contact us directly.

Tkbk only collects the information necessary to operate our services effectively. We do not collect any excessive or irrelevant data.

Tkbk uses your data only for specific and legitimate purposes. Below, we clearly outline exactly how your information is used:

• Account Management: Your personal information is used to create, verify, and secure your profile.
• Transaction Processing: Financial information is required to process deposits and withdrawals accurately.
• Fraud prevention: Usage data is analyzed to detect unusual activity and protect your account.
• Customer Support: To resolve support tickets and respond to your issues promptly.
• Personalized Experience: To show you relevant offers and bonuses based on your preferences.
• Regulatory Compliance: To maintain records required for compliance with applicable laws and regulations in Bangladesh.
• Platform Improvement: Collected usage patterns are analyzed to improve the overall user experience.

Tkbk does not generally share your personal information with third parties. However, there are limited circumstances where this may be necessary:

• Payment Provider: Necessary information is shared with mobile banking services such as Mobile Pay, Nagad, and Rocket to process transactions.
• Legal Obligations: Data may be disclosed in response to a lawful order from a regulatory authority or court of the Government of Bangladesh.
• Technology Service Providers: With partners bound by strict confidentiality agreements, for cloud hosting, security testing, and technical support.
• Fraud prevention organizations: On a limited basis for industry fraud prevention programs.

All third-party partners operate under strict data protection agreements and are not permitted to use your information for their own purposes.

The tkbk website and app use cookies and similar tracking technologies to enhance your browsing experience and ensure the platform functions properly.

You can disable cookies at any time through your browser settings. Please note, however, that disabling essential cookies may cause some features of the platform to not function properly.

Tkbk does not retain your personal data for longer than necessary. Retention periods depend on the type of data and applicable legal requirements.

• Active account data: Retained for the entire duration your account remains active.
• Closed Account Data: Retained as a legal record for a minimum of 5 years after account closure.
• Transaction records: Retained for 5–7 years in accordance with financial regulatory requirements.
• Cookie Data: Automatically deleted according to each cookie's set expiry period.
• Support Conversations: Retained for up to 2 years after the issue is resolved.

Once the retention period ends, your data is securely and permanently deleted or fully anonymized so that you can no longer be identified.

Every tkbk member has certain fundamental rights regarding their personal information. Contact us if you wish to exercise any of these rights.

Tkbk follows industry-leading technology and practices to protect your data. Our security framework is structured in multiple layers so that even if one layer fails, your data remains secure.

• SSL/TLS Encryption: All data transmitted to and from the platform is encrypted with 256-bit SSL/TLS.
• Two-Factor Authentication (2FA): You can enable 2FA to add an extra layer of security to your account.
• Secure Servers: All our servers are protected by firewalls and intrusion detection systems.
• Regular Security Audits: Regular vulnerability assessments are conducted by independent cybersecurity experts.
• Access Control: Only authorized personnel can access the necessary data, and all access is logged.
• Data Backup: Regular secure data backups are maintained to ensure no data is lost in the event of a technical failure.

Tkbk is an 18+ platform. We never knowingly collect personal data from or provide services to anyone under the age of 18.

• Age verification is mandatory at the time of registration.
• Age is verified through government-issued ID as part of the KYC process.
• If an underage account is identified, it is immediately closed and all collected data is deleted.
• If a parent or guardian believes their minor child has created an account, please contact us.

Tkbk may update this Privacy Policy from time to time. Changes may occur to improve our services, adopt new technologies, or reflect updates in applicable laws.

• For significant changes, you will be notified in advance via your registered email or a platform notification.
• The date of any update will always be noted at the top of this page.
• Continued use of the platform after any changes have been made will be considered acceptance of the updated policy.
• Previous versions of the Privacy Policy are available upon request.

For any questions, complaints, or requests regarding this Privacy Policy or your personal data, please reach out through the channels below. tkbk's data protection team reviews all requests with care.

• Email: support@tkbk.click
• Live Chat: After logging in to the platform, reach us via the live chat feature.
• Response Time: Standard requests are responded to within 7 business days; urgent matters within 24 hours.

For more details, visit our FAQ Page View or Terms & Conditions Read.